EMC Delivery Specialist in North Ryde, Australia
This role will be part of Virtustream Infrastructure Managed Services storage team for a major ANZ account in Sydney
This role requires presence in the Sydney client site and the Virtustream office.
You will work closely with both onshore and offshore team members in meeting all Managed Service delivery requirements
Leverage past managed service experience and work in the following streams on a daily basis:
Incident Management – fault diagnosis and resolution
Change Management – planned changes, preparing implementation plans, peer reviews, attending CAB with service manager to provide technical cover, implement change during stipulated change window
Problem Management – assist with technical information for raising problem tickets, perform task analysis and collaborate with other service providers in identifying root cause/fix
Participate in on call roster duties and work closely with onshore/offshore team members
Management and troubleshooting of storage arrays, SAN switches and storage management servers for mission critical 24X7 systems
Responsible for performing daily operational tasks and maintain availability at customer sites
Participates in regular review and improvement of existing operational policy/procedure in compliance with Virtustream Infrastructure Managed Services best practices.
TECHNICAL SKILLS REQUIRED:
Minimum of 6+ years storage administration experience
Strong expertise in NAS background – Unity, Isilon, VNX file
Storage administration skills – VMAX, VNX, VPLEX, XtremIO, ECS
SAN skills – Brocade and Cisco
Strong ITIL knowledge is a must
Past Managed Services experience catering for global accounts.
Onsite role and direct customer engagement experience would be a bonus
SOFT SKILLS REQUIRED:
Ability to influence others to achieve results.
Excellent time management and organizational skills.
Proficiency in Storage hardware, architecture, software and/or operating systems environments.
Cross-Functional and Problem solving skills.
Excellent customer service attitude, Communication skills (written and verbal) and interpersonal skills.
Knowledge of the technical aspects of hardware/software subject matter.
Ability to perform multiple tasks concurrently.
Knowledge of portal development and support – REST API, ECS load balancer
Storage Automation – ViPR, ViPR controller
Storage reporting – ViPR SRM
Bachelors Degree (Technical)
ITIL Certificate (desirable)
If you’re ready to work for the best of its class in Cloud and Virtualisation – then this is the opportunity for you!
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, , or any other characteristic protected by applicable law, are strongly encouraged to apply.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
Critical Hiring Criteria:
500 - VIRTUSTREAM
Australia - North Ryde