EMC Delivery Specialist in North Ryde, Australia

Job Description:

This role will be part of Virtustream Infrastructure Managed Services storage team for a major ANZ account in Sydney

This role requires presence in the Sydney client site and the Virtustream office.

You will work closely with both onshore and offshore team members in meeting all Managed Service delivery requirements

Leverage past managed service experience and work in the following streams on a daily basis:

  • Incident Management – fault diagnosis and resolution

  • Change Management – planned changes, preparing implementation plans, peer reviews, attending CAB with service manager to provide technical cover, implement change during stipulated change window

  • Problem Management – assist with technical information for raising problem tickets, perform task analysis and collaborate with other service providers in identifying root cause/fix

  • Participate in on call roster duties and work closely with onshore/offshore team members

  • Management and troubleshooting of storage arrays, SAN switches and storage management servers for mission critical 24X7 systems

  • Responsible for performing daily operational tasks and maintain availability at customer sites

  • Participates in regular review and improvement of existing operational policy/procedure in compliance with Virtustream Infrastructure Managed Services best practices.


  • Minimum of 6+ years storage administration experience

  • Strong expertise in NAS background – Unity, Isilon, VNX file

  • Storage administration skills – VMAX, VNX, VPLEX, XtremIO, ECS

  • SAN skills – Brocade and Cisco

  • Strong ITIL knowledge is a must

  • Past Managed Services experience catering for global accounts.

  • Onsite role and direct customer engagement experience would be a bonus


  • Ability to influence others to achieve results.

  • Excellent time management and organizational skills.

  • Proficiency in Storage hardware, architecture, software and/or operating systems environments.

  • Cross-Functional and Problem solving skills.

  • Excellent customer service attitude, Communication skills (written and verbal) and interpersonal skills.

  • Knowledge of the technical aspects of hardware/software subject matter.

  • Ability to perform multiple tasks concurrently.


  • Knowledge of portal development and support – REST API, ECS load balancer

  • Storage Automation – ViPR, ViPR controller

  • Storage reporting – ViPR SRM


  • Bachelors Degree (Technical)

  • ITIL Certificate (desirable)

  • Technical certifications

If you’re ready to work for the best of its class in Cloud and Virtualisation – then this is the opportunity for you!

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, , or any other characteristic protected by applicable law, are strongly encouraged to apply.

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):

Professional Services



Business Unit:



Australia - North Ryde