EMC Senior Delivery Specialist in Draper, Utah
Provides operational support to customers for implementations and management of Virtustream solutions. Works closely with the customer on Virtustream Best Practices; ensures Virtustream solutions work as intended in the customer's environment.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Represents Virtustream in a professional manner to customers, Virtustream Partners and other Virtustream personnel at all times. Provides support and instruction to customers and less experienced co-workers. Acts as a mentor and assists or presents training development environments to peers, customers and other organizations.
May perform other duties as requested.
Provides proactive recommendations to the customer for improving their use of EMC storage solutions to help maximize their satisfaction with Virtustream. Actively contributes to the configuration, layout and performance tuning of EMC products.
Participates in the design and operational execution of the customer's disaster recovery process as required. Performs infrastructure maintenance and necessary data migration, as required. Provides assistance to Virtustream technical teams in the development of custom solutions and implementation preparation.
Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Virtustream best practice documentation. Performs necessary infrastructure maintenance in accordance with Virtustream and customer's change management policies.
Performs according to established safety standards. Reports unsafe situations and recommends improvements. Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with Virtustream colleagues to ensure effective resolution of technical issues encountered during implementations.
Supports and reports to engagement Project Manager while assigned to customer engagements. Advises Project Manager on level of effort required to perform assigned implementations. Provides technical team leadership. May be required to act as Project Manager on less complex implementations.
Participates in the continual review and improvement of existing operational policies and procedures in compliance with Virtustream's best practices.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
Critical Hiring Criteria:
Experience Required: 7+ years relevant experience
SOFT SKILLS & EDUCATION:
Ability to influence others to achieve results.
Proficiency in hardware, software and/or operating systems environments.
Problem solving skills.
Knowledge of the technical aspects of hardware/software subject matter.
Bachelor’s Degree (Technical)
EMC Proven Professional Certification desired.
500 - VIRTUSTREAM
US - Utah - Draper