EMC Sr. Solution Engineer (Enterprise Hybrid Cloud) in Cork, Ireland
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Dell EMC is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, Dell EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyse their most valuable asset — information — in a more agile, trusted and cost-efficient way.
The Dell EMC CPSD Hybrid Cloud Engineering Team is responsible for developing next generation solutions leveraging EMC and partner core products and platforms. We deliver systems that provide end to end solutions for IT infrastructures with a focus on Hybrid Cloud & Big Data, infrastructures for our customers.
We architect, develop, test and document the complete solution stack, generally comprising but not limited to core Dell EMC storage and data protection products, VMware, Virtustream, RSA and Pivotal as well as Open Source and third party applications.
We are looking for talented Cloud Engineers to ensure that systems are designed and implemented to the highest standards. You'll gain real, hands-on experience working with some the most in-demand technologies: Cloud, DevOps, SDS, SDN and more.
Senior Escalation Engineer (Enterprise Hybrid Cloud)
This role will work on Enterprise Hybrid Cloud at https://www.emc.com/en-us/solutions/cloud/enterprise-hybrid-cloud.htm solution which is the foundation for IT-as-a-Service brings together best-in-class technologies, professional services and one-call support. Dell EMC EHC Federation Software-Defined Data Center Edition with VMware is an integrated package of services, software and hardware that deliver a rigorously tested, fully engineered hybrid cloud solution. What is Enterprise Hybrid Cloud ?
Works under limited direction and within general practices, provides technical expertise for EMC Hybrid Cloud by independently determining and developing approaches to solutions for a wide range of complex software engineering problems. Understands company goals and practices and applies them when resolving a variety of problems. Uses judgment and creativity and sound technical knowledge to obtain and recommend solutions. Assignments may include new products as well as upgrades, enhancements, or fixes to existing products.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Support customer service teams for customer escalations for the EMC Hybrid Cloud, troubleshoot and root-cause problems with limited direction, responsible for the escalation case tracking and rolling. Create around-the-world support by collaborating with other customer service teams around the world.
Work with customer service teams to assess the customer environment, and identify the issues, gather all necessary information for root cause such as system and software information, usage scenarios, log files, screenshots, etc.
Reproduce the customer problems in a lab environment, identify the root cause, and pass the request to appropriate engineering team.
Work with engineering teams to make sure the problems are well addressed either by patches or by fixes included in new releases.
Loop back to customer services team to ensure clear communication with customers on action plan. Maintain an overall high level of customer satisfaction.
REQUIRED SKILLS AND EDUCATION
Bachelors degree in a technical discipline required, Computer Science, Engineering or equivalent
5+ years of working experience in IT industry, product or solutions development required.
Knowledge of VMware virtualization such as vCenter, vCloud Director, vCAC, etc.
Experience installing and deploying system infrastructure and applications
Excellent communications skills, both written and verbal
STRONGLY DESIRED SKILLS
EMC storage product knowledge – VNX, VMAX, Data Domain
VMware VCP certification
Experienced in Technical Support
Software development experience
Understanding on Hybrid Cloud, familiar with cloud designOpenStack virtualization knowledge
Ability to work in a team environment.
Ability to work and stay through high pressure situations
Knowledge of Backup technologies and Disaster Recovery concepts
File systems and file system protocols (such as, NFS, CIFS, oneFS, ZFS, XFS)
- Some working knowledge of programming frameworks and scripting languages (Java, Ruby, Python, nodeJ, Perl, Bash)
This role will require participation in on-call rotation for non-business hours support coverage
Dell EMC Ireland Centre of Excellence
Dell EMC Ireland Centre of Excellence is located in Cork and is home to 30 different business units including; Finance, Sales, Corporate Tax, Marketing, Global Services (including Global Technical Support), Global IT, Manufacturing, Logistics, VCE, RSA as well as HR and IT shared services.
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
Critical Hiring Criteria:
Engineering - Hardware, Engineering - Software, Engineering - Other
100 - EMC CORPORATE
Ireland - Cork